Support and Customer Success - FAQs

RegASK’s Customer Success team partners with clients from day one, starting with a strategic kickoff to align goals and challenges. We ensure fast onboarding with credentials shared within an hour and a calibration session within 30 days.

We drive ongoing value through monthly touchpoints that track adoption, progress, and share updates on new features, supported by training resources and videos. Clients also have access to a robust self-service help center and responsive ticket-based support, ensuring seamless and confident platform use throughout the partnership.

Yes, RegASK’s Customer Success team delivers customized onboarding that emphasizes platform enablement and aligns use cases with feature adoption to resolve identified pain points.

RegASK offers on-demand access to regulatory experts through its Ask RegASK service, available directly via the platform. You can engage our experts through an annual subscription to extend your team’s capacity or as an ad-hoc service alongside your platform subscription.

Our team can help you customize the level of expert support to match your regulatory strategy, timelines, and regional priorities.

Yes, in addition to onboarding sessions, RegASK’s Customer Success team proactively shares updates on new product releases and capabilities, providing training materials and videos to help your team leverage enhanced functionality as it becomes available.