General Terms and Conditions

Last updated on 4/19/2024

The following general terms and conditions (the “General Terms and Conditions”) constitute an integral part of the contract concluded between you (the “User”, ”Users”) and RegASK Pte. Ltd. (“RegASK”).


1. Legal Disclaimer

The information provided by RegASK is for general informational purposes only. All information on the Service is provided in good faith, however, RegASK make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Service.

Under no circumstance shall RegASK have any liability to the User for any loss or damage of any kind incurred as a result of the use of RegASK or reliance on any information provided via RegASK. User’s service of RegASK and reliance on any information on RegASK is solely at the User’s own risk.

The Service may contain links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us.


2. User Interaction Guidelines

2.1 Proper Use: User agree to interact with RegASK in a manner that is ethical, respectful, and lawful. RegASK should not be used for any unlawful purposes, including but not limited to harassment, defamation, privacy invasion, or any other conduct that is deemed inappropriate.

2.2 Prohibited Actions: User must not use RegASK to:
– Send or transmit content that contains explicit or offensive language.
– Impersonate others.
– Manipulate or interfere with RegASK operations or delivery of services.
– Introduce malicious software or attempt to breach security measures of RegASK or related systems.

2.3 Monitoring: RegASK reserve the right to monitor interactions with RegASK to ensure compliance with these guidelines. However, RegASK are not obliged to oversee or moderate all interactions, and rely on users to maintain a high standard of conduct.

2.4 Consequences of Misuse: Misuse of RegASK may result in temporary or permanent suspension of access to RegASK. RegASK reserve the right to take further legal action if necessary.


3. Confidentiality and Sensitivity Disclaimer

The Service may offer to provide information that may be of a sensitive and confidential nature. It is the User’s responsibility to ensure that the use of such information complies with any legal requirements, privacy policies, and ethical standards applicable to the User’s organization.

Users should exercise caution and consider the sensitivity of the information before requesting or using it through RegASK.

RegASK agrees to hold the Confidential Information in strict confidence and to take all reasonable precautions to protect such Confidential Information in best effort basis, including, without limitation, not disclosing such Confidential Information to any third party without the prior written consent of the User.

The obligations of confidentiality shall not apply to any information that: (a) is or becomes generally known to the public without breach of any obligation owed to the User; (b) was known to RegASK prior to its disclosure by the User without breach of any obligation owed to the User; (c) is received from a third party without breach of any obligation owed to the User; or (d) was independently developed by RegASK without reference to the Confidential Information.


4. Professional Advice Disclaimer

The information provided by the Service is not intended to be and should not be taken as professional advice. If Users require specific advice, please seek a professional who is licensed or knowledgeable in that area.


5. Intellectual Property Rights

All intellectual property rights pertaining to RegASK, including but not limited to software, code, interfaces, graphics, design, compilation, information, data, algorithms, and any other content, are owned or licensed by RegASK. User is granted a non-exclusive, non-transferable, revocable license to use RegASK solely for its internal business operations. User acknowledges that it has no right, title, or interest in the software except as expressly set forth in these terms. User further agrees not to modify, adapt, translate, decompile, reverse engineer, disassemble, attempt to derive the source code of, or create derivative works from RegASK, or allow others to do so, except as permitted by law or with the prior written consent of RegASK. This clause shall survive termination or expiration of the commercial agreement with the User.


6. Data Usage and Privacy Policy

6.1 Collection of Data: RegASK may collect and process personal data, including but not limited to name, email address, location, and interaction history, to provide services and improve user experience.

The User accepts that the abovementioned list is not intended to be exhaustive and is fully aware that RegASK respects the privacy of all personal data and assures that all personal data will be kept securely according to the Personal Data Protection Act 2012 of Singapore (“PDPA”) and the User is obliged to do the same.

The User hereby acknowledges that he is aware of his responsibilities towards the PDPA as an User to RegASK and shall indemnify RegASK for any breach of the PDPA on his part and agrees to strictly comply with the PDPA.

6.2 Purpose of Data Usage: The collected data will be used for the following purposes:
– Personalizing user experience.
– Providing requested information and services.
– Analyzing user preferences and behavior to enhance chatbot functionality.
– Sending promotional materials or updates with user consent.

6.3 Data Protection: RegASK are committed to protecting user data and ensuring its confidentiality. Data will not be disclosed to third parties without user consent unless required by law.

6.4 Data Retention: User data will be retained only for as long as necessary to fulfill the purposes outlined in this General Terms and Conditions or as required by law.

6.5 User Rights: Users have the right to access, rectify, or delete their personal data. Requests can be made through the provided contact information.

6.6 Security Measures: RegASK implement appropriate technical and organizational measures to safeguard user data against unauthorized access, alteration, disclosure, or destruction.

6.7 Consent: By using RegASK, users consent to the collection, processing, and use of their personal data in accordance with this General Terms and Conditions.

6.8 Updates to Policy: This policy may be updated periodically, and users will be notified of any material changes.


7. Dispute Resolution

7.1 Negotiation: In the event of any dispute or claim arising out of or relating to this General Terms and Conditions, the parties agree to first attempt to resolve the dispute informally through good-faith negotiations.

7.2 Mediation: If the parties are unable to resolve the dispute within thirty (30) days through negotiation, the Dispute must be submitted for mediation at the Singapore Mediation Centre (“SMC”) in accordance with SMC’s Mediation Procedure in force on the date the mediation is commenced . The costs of mediation shall be shared equally between the parties. Every Party to the mediation must be represented by a person with authority to negotiate and settle the Dispute. SMC will appoint one (1) mediator, the mediation will take place in Singapore in the English language and any settlement agreement reached will bind the Parties. Any Party may submit a mediation request to SMC upon which the other Party or Parties will be bound to participate in the mediation within forty-five (45) days thereof.

7.3 Arbitration: If the Parties cannot resolve the Dispute through mediation within thirty (30) days from the date they submit the Dispute to SMC, the Parties shall submit the Dispute for arbitration administered by the Singapore International Arbitration Centre (“SIAC”) according to the Arbitration Rules of SIAC in force on the date the arbitration is commenced, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration will be Singapore. The tribunal will consist of one (1) arbitrator. The language of the arbitration will be English.

7.4 Governing Law: This agreement shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

7.5 Jurisdiction: Any legal action or proceeding arising out of or relating to this agreement shall be brought exclusively in the courts of Singapore, and each party irrevocably submits to the jurisdiction of such courts for the purpose of any such legal action or proceeding.

By using the Service, Users agree to the disclaimers and to release us from any and all liability, loss, or damage that may arise.